We currently provide shipping services to all valid addresses across the United States and Canada. For shipments bound for Canada, please be aware that international import regulations and requirements may apply.
Following successful payment verification, orders are typically processed within 1–3 business days. Please take note of the following key details:
- No order processing, shipping, or delivery occurs on weekends or public holidays (including observed holidays in both the U.S. and Canada).
- For orders shipping to Canada: An additional 1–2 business days may be needed to verify shipping information, prepare mandatory customs documentation (e.g., commercial invoices), and ensure full adherence to Canadian import regulations.
- United States: After your order is dispatched, standard delivery is expected to take 5–10 business days.
- Canada: Delivery times vary based on the specific destination within Canada, with an estimated 7–15 business days from the date of dispatch. This delivery time accounts for regular cross-border customs procedures, but delays can sometimes happen—and these issues typically stem from three common factors: first, routine or random customs inspections that may extend processing time; second, the time required for duty assessments (including verification of applicable fees and compliance with local tax rules); and third, shipping or logistical holdups such as warehouse backlogs, transportation delays, or regional delivery bottlenecks.
We recommend using the provided tracking link to monitor your order in real time, including updates on customs clearance status and delivery progress. If you encounter any issues with a delayed shipment, please contact our customer support team for further assistance.
- United States: We primarily use USPS (United States Postal Service) for all domestic shipments, ensuring reliable and efficient delivery.
- Canada: To facilitate secure cross-border delivery, we partner with USPS International. The final carrier may be adjusted based on factors such as the delivery location, package weight, and selected shipping speed.
Once your order is shipped, a unique tracking number will be sent to your registered email address. For U.S.-originated orders heading to Canada, tracking updates may only be available until the package reaches Canadian customs. After that, you can typically access additional tracking information through Canada’s local postal service or the carrier’s international tracking platform.
After your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to monitor your package’s status.
- U.S. Orders: Tracking information is updated in real time and covers the entire delivery journey from our warehouse to your doorstep.
- Canadian Orders: Please allow up to 48 hours for initial tracking updates to appear. Once the package departs the United States, tracking updates may become less frequent. We recommend checking the website of Canada’s local postal service for the most current delivery status.
If your package is significantly delayed or marked as “delivered” but not received, please follow these steps:
- Check with family members, neighbors, or building management (e.g., front desk staff, mailroom attendants) to see if the package was left at an alternative location.
- Contact USPS directly using your tracking number to request detailed delivery information.
- If the package remains unaccounted for, contact our support team within 7 days of the marked delivery date.
- First, allow an additional 5–7 business days beyond the estimated delivery date. Customs clearance and international transit can sometimes result in unforeseen delays.
- Use your tracking number to check with local postal services or Canadian customs authorities—packages may be held if duties, taxes, or additional documentation are required.
- Verify with household members, neighbors, or local delivery centers (e.g., post offices) regarding any missed delivery attempts.
- If the package is still missing after these steps, contact us within 14 days of the marked delivery date (to accommodate extended international transit times and customs processing).
Email our support team at
[email protected] with your order number and tracking number included in your message. We will collaborate closely with you and the shipping carrier to investigate the issue, initiate a package trace (if applicable), and provide regular updates on the resolution process.
Orders shipped to Canada may be subject to import duties, taxes, and other fees imposed by the Canadian government. These charges are the sole responsibility of the recipient and are not included in the initial order total or shipping costs.
Customs authorities will notify you of any applicable fees, which must be paid before the package can be released for delivery. We recommend checking with Canadian customs or relevant government agencies to confirm specific duty rates and tax regulations prior to placing your order.
